CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 616-901-3800 or send us an email at bratpakofdfw@gmail.com
FAQ
RETURNS & EXCHANGES
At Brat Pak Kloset customer satisfaction is always our top priority. However, you do need to carefully and accurately check your size before buying.
7 Day Returns Warranty
Customers can contact us within 7 days of receiving the item. If you have received a defective or damaged item, wrong size or wrong product, please contact us immediately at Customer Care.
NOTE:
All valid returns are refunded in the form of a store credit. Final Sale/Klearance items cannot be returned for store credit.
Additional notes on Warranty
All returns must first be approved by our customer service team; All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging. All shipping fees to return the item an the original shipping fees, are non refundable.
We do not accept returns on swimwear and/or discounted items, unless a customer received a wrong item do to our error.
How long will it take to ship my order?
All orders are processed within 24 business hours and shipped within 2-4 business days. Deliveries take 7-10 business days.
When will I receive tracking information?
Once your order has been fulfilled (shipped), you will receive notification of your tracking number. If you do not receive a tracking number within 7 business days, please contact us.
Possible delays
We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with estimated delivery dates from our couriers. During peak seasons (Holidays, Covid-19) these packages can arrive outside of the estimated timeframe.